SmartCare
The SmartCare system is at
the core of the ADL
suite of systems. The system has been developed with
professional therapists over the last 8 years and uses proven
state-of-the-art matching algorithms which were the first of their
kind in the industry and which remain the most comprehensive and
proven algorithms in their field. The SmartCare system can be used
in the following ways:
SmartCare for monitoring supported self-assessment
(SmartAssist)
As soon as a Service User begins a full supported
self-assessment (Option A) in SmartAssist, the assessment can be viewed
in the Regional Assessment page of SmartCare. As the supported
self-assessment goes through the process of answering questions and
viewing solutions matched to the Service User environment and
personal capability, a member of the OT team can monitor all
transactions as they happen through the SmartCare system. If needs
be the Service User can save the assessment in SmartAssist and
a member of the OT Team can continue the assessment through the
SmartCare system.
If a supported self-assessment shows a Service Users ability is
out of the scope of the system, the OT Team have a detailed
referral for the Service User in SmartCare which usually includes
the Service Users measurements e.g. bath width, length and depth.
The Service User can send a message at the end of the supported
self-assessment which is encrypted and shown through the Regional
Assessments page of the SmartCare system.
SmartCare for clinics
"I found this easy to
use. The advice section was helpful and informative." -
Occupational Therapist
Scenario One: A clinic assessment for a new Service User.
The Regional Administrator uses the
measurement booklet facility within SmartCare to print off the
required measurements for the problems experienced by the Service
User. The measurements are sent to the Service User along with a
clinic appointment and the measurements are completed with the help
of a friend or relative. (We have found this to be an empowering
experience for the Service User and most are happy to take control
of their care and ask for help in completing the measurements.) The
measurements are posted back to the Regional Administrator who
'finds' the Service User and enters the measurements for that
Service User into the SmartCare system.
On the day of the clinic the advisor
searches for the Service User and begins the assessment. As the
Regional Administrator has already completed environmental
measurements they are auto completed and the assessment moves along
seamlessly. If local solutions are matched to the Service User the
advisor can add the solutions to the Service User's basket. Once
all problems have been assessed the basket is confirmed and the
order is sent to the local stores immediately with an email
notification of a new order. The stores team can then log into
their version of SmartCare to view the orders within seconds with
local requisition forms. As the SmartCare system is set to take a
cautious approach no solutions may be matched. The advisor can show
the assessment to the Occupational Therapist present and make an
informed decision using equipment if available (e.g. the clinic is
held in a equipment centre).
Scenario Two: A clinic assessment for a Service User who has
completed a supported self-assessment in SmartAssist.
As the Service User has completed an
assessment already and answered any measurement questions the
Regional Administrator does not have to create a new user in
SmartCare or send out any measurement booklets. A clinic
appointment is sent to the Service User and on the clinic day the
advisor can continue the self assessment the Service User started
in SmartAssist, within SmartCare which saves re-entry and a quicker
end result.
Local to you
Although the scenarios above give you a guide on how SmartCare
can work for you, the system can fit many models of working and
each mobilisation is unique to your organisation. The mobilisation
of SmartCare and SmartAssist fits in seamlessly with existing
working practices with comments from our customers such as 'the
best IT implementation they have ever experienced'.
Email this page
Subscribe to our Newsletter
